Return Policy
Customer satisfaction is our priority. You can easily process your returns and exchanges.
Return Process
At Adora E-Commerce, we guarantee your right to return and exchange if you are not satisfied with your purchases. Our return process works as follows:
- You can request a return within 14 days from the date you received the product.
- The product must be in its original packaging, with labels and in unused condition.
- Return shipping costs are covered by our company.
- After return approval, your payment will be refunded to your account within 3-5 business days.
Return Conditions
You can return your products in the following situations:
- Product arrived defective or damaged
- Wrong product was sent
- Product did not meet your expectations
- Different product arrived than ordered
Return Process Timeline
Processing time for your return request:
- Return request: Immediate evaluation
- Product shipment: Within 1-2 days
- Tracking number: After shipment
Return Form
Please fill in the following information completely to create your return request:
- Your order number
- Product information to be returned
- Reason for return
- Your contact information
Important Notes
- return_policy.important_notes.notes.original_package_required
- return_policy.important_notes.notes.hygiene_products
- return_policy.important_notes.notes.free_return_shipping
- return_policy.important_notes.notes.refund_processing_time